ARTHURS PEUGEOT CELEBRATES DOUBLE ACHIEVEMENT

ARTHURS PEUGEOT CELEBRATES DOUBLE ACHIEVEMENT

Award-winning Arthurs Peugeot Wrexham is celebrating a double achievement.

Their after sales team has been awarded a prestigious certificate on passing Peugeot UK’s ‘ACE Accreditation’ and is also currently 6^th in the country for customer satisfaction.

To achieve the ‘ACE Accreditation’ the Arthurs management team worked alongside aftersales experts from Peugeot UK on a nine month consultancy, coaching and training programme.

The programme covered everything from customer parking and onsite facilities, such as Wi-Fi availability and refreshments, to working in detail with the service team to optimise the standard of their reception and workshop processes.

“The aim,” said Aftersales Manager Philip Corfield, “was to ensure customers receive the best possible experience and value for money when visiting the Arthurs Peugeot dealership in Rhostyllen.

“ACE Accreditation is a UK initiative that Peugeot UK started in 2015. It is driven by an international programme from the PSA Group and this initiative from Peugeot UK ensures a high standard of aftersales services are delivered to customers via their entire network of dealers.”

Philip said the certificate had been personally signed by Stephane Le Guevel, Director General Group PSE and Richard Dyson, Director of Parts and Service.

He added that Arthurs Peugeot’s top 6 placement for customer satisfaction from amongst 230 Peugeot dealers was their highest position this year.

“It represents advanced levels of processes as well as our delivery to the customer who completes a questionnaire on their experience of the aftersales service we have delivered.”

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© Copyright 2024 J P Arthur & Sons Limited. All rights reserved.
Croesfoel Industrial Park, Rhostyllen, Wrexham, United Kingdom, LL14 4EJ
Registered in England and Wales with Company Number 352956
VAT Number: 467844206

J P Arthur & Sons Limited trading as Arthurs of Newtown, Arthurs of Oswestry and Arthurs of Wrexham is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.

J P Arthur & Sons Limited trading as Arthurs of Newtown, Arthurs of Oswestry and Arthurs of Wrexham is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 688257 Permitted activities include acting as a credit broker not a lender.

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