SERVICE MANAGER - Oswestry

Role - Service Manager

Location - Oswestry

Full job description

About us:

At Arthurs Motor Group we pride ourselves on providing exceptional service to our customers. We are a family owned business and are looking for a highly motivated Service Manager to join our team in Oswestry. The ideal candidate will have a passion for delivering excellent customer service and leading a great team to ensure that service standards are met and exceeded.

Position Overview:
As a Service Manager, you will be responsible for overseeing the daily operations of our service department. You will lead a team of service professionals, manage customer relationships, and ensure that our services are delivered efficiently, effectively, and with the highest quality. This is an exciting opportunity to play a key role in driving customer satisfaction and operational excellence.

Key Responsibilities:

• Manage and lead a team of service technicians and support staff.
• Ensure the team delivers high-quality, customer-focused services.
• Monitor service performance and implement strategies to improve service delivery.
• Handle escalated customer issues and resolve complaints in a timely and professional manner.
• Develop and implement service improvement initiatives.
• Ensure compliance with company policies, industry standards, and legal requirements.
• Track and report on service department performance and customer feedback.
• Manage service contracts and ensure accurate billing.
• Collaborate with other departments to ensure seamless service delivery.

Qualifications:

• Proven experience as a Service Manager in the Motor Industry.
• Strong knowledge of service operations and customer service excellence.
• Exceptional communication, leadership, and problem-solving skills.
• Ability to motivate and develop team members.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in computer skills.

An attractive salary is on offer to the right candidate.

If you are a dedicated and results-oriented professional with a passion for customer service, we would love to hear from you! Please send your CV to recruitment@arthurscars.co.uk

The Managing Director will personally review all applications and conduct the interview process.

Job Types: Full-time, Permanent

Benefits:

• Company car

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Service Manager: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)