Arthurs of Oswestry, No 1 in the UK for Vauxhall Customer Satisfaction and now ‘Gold’ Customer Excellence Award Winners.
Arthurs Vauxhall, one of Arthurs Motor Groups 3 dealerships, based in Oswestry. A family owned business since 1939, has been awarded yet another incredible accolade for its eighth year running.
Delighted to announce that not only are Arthurs Vauxhall Number 1 in the UK for customer satisfaction for new car sales, we have also been awarded the Gold Vauxhall Customer Excellence Award for 2022. This prestigious ‘Gold’ award is given by Vauxhall for recognition to the top retailers for quality of service that is given to their customers.
The 'Gold' Award is given to Vauxhall retailers who achieve the Customer Excellence Award five years in succession. 2022 is the eighth consecutive year that Arthurs have been awarded this Gold Customer Excellence Award.
William Edwards, Retail Operator at Arthurs Vauxhall
“We are incredibly proud to win this Customer Excellence Award and delighted to be recognised once again for our commitment to delivering first class customer service. Receiving this award is a testament to the hard work and efforts of all of the team, in ensuring customers receive an exceptional experience when visiting Arthurs. Thank you to all of our wonderful customers for their loyalty and support”
The Vauxhall Customer Excellence Award is given to only 40 dealerships in the UK, that’s only 15 percent of the Vauxhall dealership network.
Arthurs, is one of the magnificent seven that have been awarded the Gold Vauxhall Customer Excellence Plaque, with the best combined recommendations scored from sales and service customers, gathered from the returns that customers provided to Vauxhalls purchase and service satisfaction surveys.
Barry Evans, Head of Customer Experience and Strategy at Vauxhall
“It was my pleasure to award Arthurs of Oswestry with a 2022 Vauxhall Motors Ltd Customer Excellence Award. This prestigious award recognizes Vauxhall Retailers that consistently deliver a first-class customer experience. Furthermore, this is the eighth year in succession that Arthurs have been recognised and are one of only 7 retailers to receive the gold award plaque. On behalf of Vauxhall Motors Ltd, I would like to congratulate the whole team for their customer centric culture and dedication to make every customer feel special”
Nigel Williams, Managing Director of Arthurs Motor Group
“As a family-owned organisation, we are jubilant at receiving this Gold Customer Excellence Award by Vauxhall. I’d like to personally thank all of our team for their quality of service and our loyal customers. Your custom is never taken for granted, and transparency and communication are at the very heart of our business. Everything we do, is about delivering an unrivalled level of quality customer service.”
It’s been a wonderful year for our Vauxhall dealership and Arthurs Motor Group as a whole. As a group, in addition we are delighted that our Peugeot dealership in Wrexham have also been awarded the Prestigious Gold Lion Award. Our dealership in Newtown celebrates 2 years this month as an Authorised Ford Service Centre and 2 years in January as an Authorised Peugeot Service Centre, so we have lots to celebrate.
Once again, we would like to thank all of our loyal customers – without you, it wouldn’t be possible to achieve such a phenomenal accolade.