Newtown is Number One

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Arthurs Newtown are number one in the country for sales customer satisfaction!

Newtown is Number One

A Mid Wales dealership is no.1 in the Vauxhall UK network for customer satisfaction based on a rolling six month score.

Award-winning Arthurs of Newtown has come out top of 350 Vauxhall dealers in the Vauxhall Purchase and Delivery Satisfaction (CSI) survey.

Said Arthurs Managing Director Nigel Williams:  “This is a fabulous achievement and is the first time in Arthurs illustrious history that this feat has been achieved.

“It is a credit to the team under Chris Venables’ able leadership and I send them my warmest congratulations.

“We are all aware that customers’ expectations are rising all the time and it is gratifying to know our Newtown team is keeping pace with these increasing expectations.

“To be the best Vauxhall dealer in the UK for customer satisfaction is tremendous.”

Said Chris, Arthurs of Newtown General Sales Manager:  “To gain this accolade has meant a 100% score in customer feedback to questions asking whether they were completely satisfied with everything about their purchase and would they recommend the dealership.

“The sales team is thrilled to have come out on top with its six month rolling score and this achievement is due to a team effort, not just the sales team, but everyone at the Newtown branch has contributed.

“We would also like to thank our customers for continually supporting us and scoring us highly.”

For the last four years Arthurs of Newtown has also won a Vauxhall Customer Excellence Award and Chris added that their CSI score would assist towards gaining a fifth consecutive award.

The Pool Road dealership, which has four sales executives under sales manager Chris, has recently doubled its support team to six.