Award-winning Vauxhall dealer Arthurs of Oswestry has appointed a new customer relations manager.
She is Joanne Aird for whom it is her first experience of the motor industry, though she has previously worked for a national company and ran her own business.
Joanne is responsible for sales and service customers of the dealership receiving follow-up calls for feedback on their experience of dealing with Arthurs Vauxhall.
It is a result of this contact that Arthurs has received several Vauxhall awards for its customer service and Joanne is determined to maintain the high standards already set by the Lower Brook Street dealership.
“Customer feedback, both on the response they receive with regard to sales and service, is of prime importance. It is also my responsibility to remind customers of their MOT’s and recalls.”
Prior to joining Arthurs of Oswestry, Joanne spent nine years with M&S Money where she was travel desk manager. She has also been a team manager in customer services and telesales and also completed a call centre management course - an IDM course - whilst working there.
“At Arthurs, every day is busy and very different which is what motivates me,” she added.